Grand Hotel

FREE convenient parking, clean room, spacious bathroom, large TV, dresser, two sinks in bathroom, large shower, shower gel, hand gel, complimentary breakfast with fruits, tea, coffee, eggs, croissant. tea packets & coffee in room. close to my family in Sunnyvale, trader joes, the farmers market, restaurants. Excellent location.

Location. Food options are just across the street. Walking neighborhood is very recommended and doable. Also just driving along the main street one can reach many good spots. Room was really spacious, even the bathroom! That was a plus. Breakfast is super, however, it doesn't change day to day so after two days in a row it won't feel attractive to the palad.

Bathtub and water pressure fabulous. Great view of poop with palm tree. Extremely comfortable beds, perfect after a week of traveling and a long trip. Gave me late checkout nice as I was tired and arrived at 12 15am.

When I arrived at the hotel to check in, I wasn't aware of the $100 deposit I was to put down for the room, I didn't have enough on my card and it was declined so I wasn't able to get a room! Jasmine the lady at the front desk said she refunded my money back to the booking and I had to call them to get it handled after Mr called the customer service number 4 times until used the hotel phone and then finally spoke to someone at booking where then I explained to them my situation and they said they were going to contact the hotel and put me on hold while they called and spoke to the gentlemen that were also working at the front desk! They had gotten off the phone with the hotel and then never came back on hold to speak with me from booking .com I stayed on phone for 15 min until I gave up and hung up with them, this was very unprofessional on booking .com! I felt like they didn't help and I was going to stay on the street because I didn't have enough money on my card to stay anywhere else! Jasmine and the other gentlemen went out of their way to help me and the manager they had called to ask if they were able to help me out with the fees and wave them so tired could have a place to sleep and not be on the street! The manager approved it and I was able to get my room for the night! If only there were more people like these two employees in the world, thank you again and the staff at crown plaza hotel for going over and beyond to help me out, I'm gravelly appreciative and will always remember your kind staff! 🙏👍🙂💯

We stayed in the new building and everything was just super great! Very clean, large room, comfortable beds, large bathroom.. amazing. The breakfast wasn't super delicious, but considering American standards, it was OK. Staff was super polite and helpful. All that at super reasonable price!